Managed Service Desk

WHY SUPPORT DESK?

Service Desk are often challenged by a host of difficulties.  Some of the common issues our clients faced before implementing Service Desk

  • High turnover causing staff recruitment problems
  • Issues hiring and training along with the strain on HR departments
  • Poorly trained staff and lack of the technical expertise
  • Poor internal customer satisfaction resulting in ineffective resolutions resulting in lost productivity
  • Staff getting sidetracked by end-users resulting in delayed projects

ABLE TO MEET YOUR UNIQUE NEEDS

Our Managed Service Desk solutions are customisable to your unique needs based on:

  • Service level required
  • Hours of service needed (24×7 available)
  • Support ticket volume
  • Required average speed to handle
  • Language requirements

From keeping the lights on to automating and innovating your most critical systems, Our Managed Service Desk give you access to a team of experts. Then, you can spend your time growing your business and turning your data into value.