Service Level

Our Service Level Agreement

eSG NETWORKS can tailor a service level agreement to suit your company's needs.

The benefits of a service level agreement are as follows:

  • Guaranteed turnaround times.
  • Reduced hourly rates.
  • Remote and onsite support.
  • Good IT infrastructure maintenance, (proactive rather than reactive support).
  • Peace of mind that support is always available when required.
  • Remote system monitoring.